Service Desk Technician

Job Summary

Acting as the first point of IT support for customers, the full-time remote Service Desk Technician will efficiently handle incoming calls, emails, and web submissions while resolving end-user incidents and requests.

Key responsibilities

• Provide first-level IT support by addressing customer inquiries through various communication channels
• Resolve technical issues related to Windows OS, O365, AV tools, mobile devices, and other infrastructure requirements
• Deliver high-quality, customer-focused service while explaining technical terms in an understandable manner

Required qualifications

• One year of experience in a technical support or customer service role, preferably in a Service Desk environment
• Strong technical aptitude with experience in supporting end-user issues related to various IT systems
• Demonstrated ability to exceed customer expectations through exemplary service
• Familiarity with IT infrastructure components, including Active Directory and VOIP systems
• Willingness to participate in on-call responsibilities and occasional weekend/holiday work as needed