Service Desk Technician

Job Summary

Supporting the Army Enterprise Service Desk, the part-time Service Desk Technician will serve as the initial point of contact for customers requiring technical support for hardware, software, systems, and applications in a remote environment.

Key responsibilities

• Provide technical support to customers via telephone, email, or live chat for various hardware and software issues
• Troubleshoot network connectivity issues and assist with Active Directory account management
• Document incidents and resolutions while meeting customer-driven performance metrics and service level expectations

Required qualifications

• Must be a U.S. Citizen and able to obtain a U.S. Government Secret security clearance
• Current Level I AIT certification is required
• Strong knowledge of network troubleshooting, including TCP/IP and VPN software
• Proficient in troubleshooting Windows operating systems and Microsoft Outlook
• High School Diploma or equivalent required