Service Desk Technician

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, May 07, 2025

This job expires in: 20 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for a Service Desk Technician I.

Key Responsibilities

Handle incoming client troubleshooting tickets and make outbound calls for ticket requests
Provide technical support and account administration for clients using Office 365 and Active Directory
Document case notes and updates in the ticketing system while maintaining a client-centric focus

Required Qualifications

At least 1 year of professional work experience in the IT industry
Proficiency in troubleshooting VPN, internet connectivity, remote desktop, and Microsoft Office software
Familiarity with administration of Office 365 and Active Directory
Knowledge of Windows file shares (SMB/CIFS)
Associate's Degree in Computer Science, Information Systems, or related field preferred

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