Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to join their team.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues, providing appropriate solutions
• Ensures timely resolution of problems or escalations on behalf of customers and maintains satisfaction
• Develops and documents standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years of related experience
• Working knowledge of Windows operating systems, networks, and network security concepts and tools
• Experience with multi-platform Windows operating systems required
• Experience using ITSM Ticketing tools preferred