Service Desk Technician

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Tue, May 13, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for a Service Desk Technician to provide technical support and troubleshooting for various IT issues.

Key Responsibilities

Diagnoses and troubleshoots end user desktop application issues, providing appropriate solutions
Ensures timely resolution of problems or escalates issues on behalf of customers to maintain satisfaction
Develops and implements standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

Associates degree preferred, or technical training
1-2 years of related experience
Working knowledge of Windows operating systems, networks, and network security concepts
Experience with multi-platform Windows operating systems
Familiarity with ITSM ticketing tools preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

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