Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Tier 1) to provide technical support in a work-from-home environment.

Key Responsibilities

• Provide support via phone, e-mail, and chat to corporate clients
• Troubleshoot issues related to Microsoft Operating Systems and Office products
• Utilize Active Directory to reset passwords and assist with network printer configurations

Required Qualifications

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365
• Experience with ticketing systems like ServiceNow
• Proficient in Microsoft Office applications and effective troubleshooting skills