Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Part Time).

Key Responsibilities

• Act as the first point of IT support for customers
• Answer incoming calls, emails, and web submissions efficiently
• Resolve end-user incidents and requests while explaining technical issues in understandable terms

Required Qualifications, Training, and Education

• Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, AV tools, mobile devices, and other infrastructure
• One year of experience in a technical position, preferably in Service Desk or customer support
• Proven track record of exceeding customer expectations in service roles
• Ability to provide high-end, customer-focused service