Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician II to join their Service Desk team.

Key Responsibilities

• Provide support via phone, e-mail, and chat to corporate clients
• Troubleshoot and resolve issues related to Microsoft Operating Systems and Office products
• Handle 50-60 support issues daily while maintaining punctual attendance

Required Qualifications

• 3-5 years of experience in a call center or service desk environment
• Knowledge of Windows Operating Systems and Office 365
• Completed High School Diploma/GED; Associate Degree in a Technical Field preferred
• Experience with ticketing systems and effective troubleshooting skills
• Strong organization and time management skills