Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Night Shift) to provide operational support services to end users in the Department of Homeland Security.

Key Responsibilities

• Provide remote computer support and resolve IT incidents and requests
• Create and maintain support tickets, ensuring accuracy and timely resolution of service-related issues
• Respond to user inquiries and escalate complex issues to higher support tiers as needed

Required Qualifications

• High School Diploma with a minimum of 1 year of relevant experience
• Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1)
• Experience in providing customer service in an IT support environment