Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Remote - Eastern).

Key Responsibilities

• Manage incidents and requests, ensuring client satisfaction
• Escalate service requests as necessary and resolve basic incidents
• Contribute to knowledge bases and document typical requests and resolutions

Required Qualifications

• High school diploma or GED
• At least 1 year of IT support experience in a professional services environment
• Thorough knowledge of PC hardware and peripherals
• Ability to handle confidential information responsibly
• Efficient typing skills for accurate service request entry