Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician I to provide technical support for various clients and industries.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues, providing appropriate solutions
• Ensures timely resolution of problems or escalates issues while maintaining customer satisfaction
• Supports and maintains effective relationships with users and documents standard operating procedures for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems, networks, and security concepts required
• Experience with multi-platform Windows O/S required
• Experience using ITSM Ticketing tools preferred