Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician II to join their Service Desk team.

Key Responsibilities

• Provide support via phone, e-mail, and chat to corporate clients
• Troubleshoot issues related to Microsoft Operating Systems and Office Products
• Handle 50-60 support issues per day efficiently while maintaining client service expectations

Required Qualifications

• 3-5 years of experience in a call center or service desk environment
• Knowledge of Windows Operating Systems and Office 365 support
• Completed High School Diploma/GED; Associate Degree in a Technical Field preferred
• Experience with ticketing systems and cloud support
• Strong technical skills and ability to work independently with minimal supervision