Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician responsible for providing first-line support to clients experiencing technical issues.

Key Responsibilities

• Manage incidents and requests while ensuring client satisfaction
• Address and resolve basic incidents, entering quality information into tickets
• Contribute to self-help knowledge bases and recommend customer support best practices

Required Qualifications

• High school diploma or GED
• At least 1 year of IT support experience in a professional services environment
• Thorough knowledge and troubleshooting of PC hardware and peripherals
• Organizational skills to balance and prioritize work
• Ability and willingness to quickly learn new skills