Service Desk Technician

Job Summary

A company is looking for a Service Desk Professional to assist users with IT-related issues.

Key Responsibilities

• Serve as the first point of contact for computer hardware, software, and telecommunications issues
• Provide customer service and technical support, including troubleshooting and account management
• Document and log incidents using the Service Now tracking tool

Required Qualifications

• High School Diploma or GED required
• 3-5 years of relevant experience in IT support
• Experience in troubleshooting hardware, software, and network connectivity issues
• Understanding of technical support practices, including ticket documentation and service level agreements
• Flexibility for working a rotating on-call schedule