Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Remote).

Key Responsibilities

• Monitor ticketing system service boards, inbound email, and receive inbound phone calls
• Create and manage workflow incidents within approved ticket and monitoring solutions
• Assist with new hire training and serve as an escalation point for Associate Service Desk Technicians

Required Qualifications

• High school diploma or GED required
• Minimum of 2 years of experience with various IT systems and applications
• Certifications: CompTIA A+, Network +; MS-900 preferred
• Knowledge of DNS and its application to network devices
• Ability to adapt to rapid change and effectively prioritize tasks in a high-pressure environment