Service Desk Technician

Job Summary

A company is looking for a Service Desk Tech 1 to provide customer support and assist with IT operations.

Key Responsibilities:

• Provide outstanding customer service to internal employees
• Process support request tickets and meet target SLA's within the service desk
• Collaborate with IT leadership and support teams to design solutions for technical issues

Required Qualifications:

• Relevant associate degree or 2+ years of experience in a related field
• Basic understanding of Windows Operating systems and Microsoft O365 applications
• Basic network troubleshooting skills and understanding of TCP/IP addressing
• Ability to pass Level 2 Background Screening
• Must have a passion for customer service and problem-solving