Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Day Shift / Weekends).

Key Responsibilities

• Manage inquiries and diagnose software and hardware issues for users
• Provide first-level support and escalate unresolved queries to higher support levels
• Maintain detailed records of interactions and contribute to service improvement initiatives

Required Qualifications

• Bachelor's degree in computer science, information technology, or a related field; or equivalent experience
• Familiarity with Windows systems and Microsoft 365
• Experience in building and installing PCs and related desktop infrastructure
• Ability to identify, troubleshoot, and resolve technical problems with computer systems and networks
• Willingness to collaborate with IT teams for complex issue resolution and process improvement