Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to support internal teams by troubleshooting technical issues and managing service requests.

Key Responsibilities

• Receive, document, and triage technical issues and service requests from internal users
• Troubleshoot and resolve a wide range of system and tool issues using established processes
• Own tickets from intake through resolution, ensuring accuracy, timeliness, and clear documentation

Required Qualifications

• 1-3+ years of experience in a help desk, technical support, or similar role
• Strong troubleshooting skills across common workplace systems (e.g., Windows, Office365)
• Ability to independently manage tickets and follow issues through to resolution
• Clear, professional communication with both technical and non-technical users
• Ability to prioritize and manage multiple tasks while staying responsive