Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Tier 1) to provide technical support to corporate clients.

Key Responsibilities

• Provide support via phone, e-mail, and chat for various PC hardware and software applications
• Troubleshoot issues related to Microsoft Operating Systems and Office products
• Handle 50-60 support issues per day efficiently and utilize Active Directory for user management

Required Qualifications

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365 support
• Experience with ticketing systems like ServiceNow
• Proficient use of Microsoft Office applications