Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician in Information Technology Services.

Key Responsibilities

• Provide telephone-based and electronic support for incident resolution to the university community
• Deliver on-site IT support for software installation and complex problem resolution
• Maintain current knowledge of advancements in applications and ITIL best practices

Required Qualifications

• Associate degree in computer science or a related field, or equivalent combination of education and experience
• Minimum of two years of technical experience in a computer-related customer support field
• Experience in customer service
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment