Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide first-level IT support to customers.

Key Responsibilities

• Act as the first point of IT support for customers
• Answer incoming calls, emails, and web submissions efficiently
• Resolve end-user incidents and requests while explaining technical issues clearly

Required Qualifications, Training, and Education

• Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, and other IT infrastructure
• One year of experience in a technical position, preferably in Service Desk or customer support
• Proven track record of exceeding customer expectations in service roles
• Willingness to work on-call and during weekends/holidays as needed
• Commitment to diversity, equity, and inclusion in the workplace