Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide IT support to customers.

Key Responsibilities

• Act as the first point of IT support for customers
• Answer incoming calls, emails, and web-submissions efficiently
• Resolve end-user incidents and requests while explaining technical issues in an understandable manner

Required Qualifications, Training, and Education

• Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, AV tools, and mobile devices
• One year of experience in a technical position, preferably in Service Desk or customer support
• Proven track record in customer service, including answering support calls and following up with clients
• Ability to provide exemplary service that exceeds customer expectations