Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician.

Key Responsibilities

• Manage incidents and requests, ensuring client satisfaction
• Escalate service requests as necessary and resolve basic incidents
• Contribute to knowledge bases and recommend best practices for customer support

Required Qualifications

• High school diploma or GED
• At least 1 year of IT support experience in a professional services environment
• Thorough knowledge and troubleshooting of PC hardware and peripherals
• Organizational skills to balance and prioritize work
• Ability and willingness to quickly learn new skills