Service Desk Technician

Job Summary

Providing remote support, the part-time Service Desk Technician will diagnose and troubleshoot technical issues for end users, ensuring timely resolution and customer satisfaction while managing service requests across various platforms.

Key responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Ensures timely resolution of problems or escalations on behalf of customers, maintaining effective relationships
• Documents and implements standard operating procedures and customer service guidelines for remote IT support

Required qualifications

• Associates degree preferred, or equivalent technical training
• 1-2 years of related experience in IT support
• Working knowledge of Windows operating systems, networks, and security concepts
• Experience with multi-platform Windows operating systems
• Familiarity with ITSM ticketing tools (e.g., Service Now, Remedy) preferred