Service Desk Technician

Job Summary

Providing remote support for corporate clients, the full-time Service Desk Technician I will assist users with troubleshooting Microsoft Operating Systems, Office products, and mobile devices while managing 50-60 issues daily.

Key responsibilities

• Deliver support via phone, email, and chat to corporate clients
• Troubleshoot and resolve issues related to Outlook, VPN connectivity, and network printers
• Utilize Active Directory for user management and maintain adherence to company policies

Required qualifications

• 1-3 years of experience in a call center or service desk environment
• Knowledge of Windows 7, 10, and 11 operating systems and Office 365
• Experience with ticketing systems and effective troubleshooting skills
• High School Diploma or GED
• Proficient in Microsoft Office applications