Service Desk Technician

Job Summary

Providing support for hardware, software, and network issues, the full-time Service Desk Technician will address moderately complex inquiries, escalate challenging problems, and assist L1 agents in a remote environment.

Key responsibilities

• Answer moderately complex questions related to service requests and incidents
• Handle support requests for hardware, software, client applications, and user administration
• Escalate complex problems to resolver teams or vendors as necessary

Required qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 1-2 years of experience in a relevant area
• Eligibility for required authorizations from the U.S. Government due to export control regulations