Service Desk Technician

Job Summary

Providing support for hardware, software, and client applications, the full-time Service Desk Technician will answer moderately complex questions, escalate issues as necessary, and assist L1 agents with daily inquiries in a remote setting.

Key responsibilities

• Answer moderately complex questions and resolve service requests following established guidelines
• Support hardware, software, and network administration while escalating complex problems to resolver teams or vendors
• Assist L1 agents with day-to-day questions related to client incidents and requests

Required qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 1-2 years of experience in a relevant area
• Eligibility for required authorizations from the U.S. Government due to export control regulations