Service Desk Technician

Job Summary

Supporting a remote team, the full-time Service Desk Technician will answer moderately complex questions, handle hardware and software support, and escalate complex issues to resolver teams or vendors.

Key responsibilities

• Answer moderately complex questions and service requests following established guidelines
• Provide support for hardware, software, client applications, and user administration
• Assist L1 agents with day-to-day questions related to client incidents and requests

Required qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 1-2 years of experience in a related area
• Eligibility for required authorizations from the U.S. Government due to export control regulations