Service Desk Technician

Job Summary

Providing after-hours support, the full-time Service Desk Technician will assist corporate clients via phone, email, and chat with troubleshooting various PC hardware and software applications, including Microsoft Operating Systems and Office products.

Key responsibilities

• Provide technical support for issues related to Microsoft Operating Systems and Office products, handling 50-60 issues per day
• Utilize Active Directory to reset network passwords and assist users with network printer configurations
• Troubleshoot remote access connectivity problems and support mobile device configuration and email synchronization

Required qualifications

• Trade School Certificate or Associate Degree in a related field
• At least 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365 support
• Experience with ticketing systems such as ServiceNow
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint