Service Desk Technician

Job Summary

As the first line of contact for clients, the full-time remote Service Desk Technician will manage incidents and requests related to the installation, configuration, and operation of solutions, ensuring client satisfaction and effective communication throughout the process.

Key responsibilities

• Manage incidents and requests, ensuring client satisfaction through effective communication and follow-up
• Address and resolve basic incidents while documenting information accurately in the ticketing system
• Contribute to knowledge bases by documenting common requests, incidents, and resolutions

Required qualifications

• High school diploma or GED
• At least 1 year of support experience in a professional services environment, including use of a ticketing system
• Thorough knowledge and troubleshooting skills for PC hardware and peripherals
• Demonstrated ability to develop clear and professional written communication
• Organizational skills to balance and prioritize work effectively