Service Desk Technician

Job Summary

Supporting the Department of Homeland Security's Cybersecurity and Infrastructure Security Agency, the full-time Service Desk Technician (Night Shift) will provide remote operational support, manage IT incidents, and ensure user satisfaction from 10pm to 6:30am, Monday through Friday.

Key responsibilities

• Provide remote computer support and manage IT incidents and requests
• Create and maintain support tickets, ensuring accuracy and timely resolution of service-related issues
• Respond to user inquiries and escalate complex issues to higher-tier support teams as necessary

Required qualifications

• High School Diploma with a minimum of 1 year of relevant experience
• Must possess or be able to complete a Department of Homeland Security Public Trust Investigation (Tier 1)
• Proven track record of providing exceptional customer service