Service Desk Technician

Job Summary

Providing hybrid remote support, the full-time Service Desk Technician will manage technical software, hardware, and network problem resolution for end users, ensuring effective documentation and guidance on IT requests.

Key responsibilities

• Serve as the first line of support for all end-user IS requests, including troubleshooting and resolving technical issues
• Document incidents, progress, and resolutions in the service desk tracking system while creating instructional materials and test plans
• Install, configure, maintain, and troubleshoot a variety of software and hardware components, while consulting with end users on technical requirements

Required qualifications

• 3 - 5 years of experience in IT support
• Proficient in Windows 11 and Microsoft O365 applications
• Experience with Active Directory user management and ticketing systems
• Strong knowledge of PC hardware repair and troubleshooting mobile devices
• Associate or bachelor's degree preferred