Service Desk Technician

Job Summary

To provide comprehensive technical support, the hybrid remote Service Desk Technician will manage end-user requests related to hardware, software, and network issues, ensuring timely resolution and documentation of incidents.

Key responsibilities

• Serve as the first line of support for end-user IS requests, troubleshooting and resolving technical issues
• Document and track incidents and resolutions in the service desk system while creating instructional materials and test plans
• Install, configure, and maintain a variety of hardware and software components, providing guidance and support to users

Required qualifications

• 3 to 5 years of experience in IT support
• Proficient in Windows 11 and Microsoft O365
• Experience with Active Directory user and security group management
• Strong knowledge of PC hardware repair and troubleshooting
• Associate or bachelor's degree preferred