Service Desk Technician

Job Summary

Providing first-line support for end-user IS requests, the hybrid remote Service Desk Technician will troubleshoot hardware, software, and network issues, document resolutions, and assist with technical guidance for users.

Key responsibilities

• Review and troubleshoot reported incidents and service requests, identifying and resolving technical support issues within prioritized timelines
• Document status, progress notes, and resolutions in the service desk tracking system while creating instructional materials and test plans
• Install, configure, maintain, and troubleshoot a wide range of software and hardware components, while managing user account requests and hardware upgrades

Required qualifications

• 3 - 5 years of experience in IT support
• Proficient in Windows 11 and Microsoft O365
• Strong working knowledge of Active Directory user and security group management
• Experience with PC hardware repair and troubleshooting of mobile devices
• Associate degree or bachelor's degree preferred