Service Desk Technician

Job Summary

To support technology operations, the full-time Service Desk Technician I will manage incident ticket resolution and provide technical customer service while primarily working remotely with occasional onsite support in Coeur d'Alene, Idaho.

Key responsibilities

• Oversee day-to-day operations of the Service Desk, including incident resolution and customer service
• Log, track, and maintain problem databases while providing updates to customers throughout the resolution process
• Create documentation for common issues to facilitate self-help for technicians and end users

Required qualifications

• At least 1 year of recent experience in technology, service desk, or helpdesk
• High school diploma or GED is required
• Healthcare-related experience is a plus
• ITIL certifications are a plus
• Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted