Service Desk Technician
Job Summary
Acting as the primary point of contact for technical support, the remote Service Desk Technician I will troubleshoot and resolve PC, hardware, software, and basic network issues while maintaining accurate records and collaborating with IT teams and vendors.
Key responsibilities
- Provide customer support through phone, email, chat, and self-service channels, diagnosing and resolving reported issues
- Accurately document incidents and troubleshooting activities in ServiceNow, ensuring timely updates on ticket statuses
- Escalate unresolved or complex issues to appropriate support levels following established procedures
Required qualifications
- Secondary education, Level IV, preferably in Computer Science, Information Technology, or a related field
- Six months to one year of experience in a Service Desk Technician or technical customer-support role
- Strong computer skills with the ability to troubleshoot and diagnose technical problems
- Familiarity with PC and Mac hardware, operating systems, and software
- Basic knowledge of network troubleshooting and repair
Complete Job Description
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