Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician.

Key Responsibilities:

• Provide prompt and effective technical support to government agency employees
• Collaborate with end-users to diagnose and resolve IT service disruptions and application-related challenges
• Monitor systems and proactively address potential issues before they impact end-users

Required Qualifications:

• 1+ years of experience in Tier 1 technical support in an IT service desk environment
• Familiarity with government IT environments, security requirements, and compliance standards
• Experience with IT Service Management tools and processes
• Strong organizational skills and ability to multitask in a fast-paced environment
• Self-motivated and capable of working independently and collaboratively within a team