Service Desk Technician I

Job Summary

A company is looking for a Service Desk Technician I.

Key Responsibilities:

• Provide troubleshooting and technical support via phone, web-based tools, and email
• Run diagnostic programs, isolate problems, determine and implement solutions
• Resolve Level 1 and Level 2 issues, and escalate complex problems to appropriate support groups

Required Qualifications:

• Associate's degree in Computer Science or Information Technology preferred
• 2-4 years of experience
• Experience using ITSM Ticketing tools or similar ticketing systems
• Basic knowledge of ITIL, Service Desk metrics/SLA's, and mobile device support
• Preferred, not required: Certification in relevant IT products/technologies