Service Desk Technician I

Job Summary

A company is looking for a Service Desk Technician I.

Key Responsibilities:

• Diagnose and troubleshoot end user desktop application issues and provide appropriate solutions
• Support end users in the use of various applications
• Provide timely resolution of problems or escalate on behalf of the customer

Qualifications:

• 1-2 years of experience in a technical support role
• Working knowledge of Windows operating systems, networks, and databases
• Experience with ITSM ticketing tools preferred
• A+ certification preferred
• Basic understanding of access management and PC hardware