Service Desk Technician II

Job Summary

A company is looking for a Service Desk Technician II to provide technical support and system administration.

Key Responsibilities

• Perform advanced troubleshooting for desktop, application, and network issues
• Assist with system administration tasks, including user account management and SaaS administration
• Maintain documentation of issues, resolutions, and processes in the ticketing system

Required Qualifications

• Proficiency with Windows and macOS environments, iOS devices, and Microsoft 365
• Hands-on experience with ticketing and remote support systems
• Experience with SaaS administration and Microsoft Office and SharePoint management
• Ability to prioritize and manage multiple tasks in a dynamic environment
• Willingness to lift up to 25 pounds and perform physical tasks as needed