Service Desk Technician II

Job Summary

A company is looking for a Service Desk Technician II to provide technical support and mentorship on-site.

Key Responsibilities

• Provide Level II support for technical issues and service requests, ensuring timely resolution
• Act as the primary owner for on-site technical support needs and mentor the Level I support team
• Assist with hardware and software deployment, setup, and configuration for on-site users

Required Qualifications

• 2-4 years of experience in IT support or Service Desk environments
• Familiarity with ServiceNow or similar IT service management platforms
• Experience with IT systems that require administrative access
• Ability to work onsite M-F and provide in-person support as needed
• Ability to participate in on-call rotation for off-hour urgent technical needs