Service Desk Technician II

Job Summary

To support IT operations, the full-time remote Service Desk Technician II will manage account troubleshooting, assist in creating documentation, and collaborate with development and operations staff to address technical issues.

Key responsibilities

• Perform account management and troubleshooting for various workstations and peripherals
• Create Knowledge Base articles and other documentation while ensuring compliance with security requirements
• Evaluate user requirements and recommend IT solutions, collaborating with staff for effective issue resolution

Required qualifications

• 4 years of IT Help Desk experience, including Help Desk administration and User Support
• CompTIA A+ certification may substitute for 1 year of network experience
• Experience with Microsoft Windows 11, Microsoft Server 2022, and Microsoft Office M365 suite
• Basic knowledge of SAP user management
• Bachelor's degree in a related field is preferred