Service Desk Technician III

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Feb 25, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Service Desk Technician III.

Key Responsibilities

Manage and resolve elevated client service tickets, ensuring timely resolution or proper escalation
Troubleshoot complex client issues and implement long-term solutions while maintaining accurate ticket records
Coach and mentor team members to enhance performance and support professional development

Required Qualifications and Education

3-5 years of overall IT experience, including 1-3 years in a Tier 2 support role
Experience supporting Microsoft environments and cloud technologies
Hands-on experience with networking technologies and endpoint management
Familiarity with storage and infrastructure concepts
Desired education includes a Bachelor's Degree in Computer Science or related discipline

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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