Service Desk Technician Level 3

Job Summary

Providing advanced technical support in a remote capacity, the full-time Service Desk Technician Level 3 will manage escalated IT support issues, troubleshoot complex hardware and software problems, and ensure seamless service delivery while mentoring junior team members.

Key responsibilities:

• Act as the primary point of contact for escalated IT support issues from Level 1 and Level 2 analysts
• Provide advanced troubleshooting and technical support for hardware, software, and network issues
• Document support processes, procedures, and resolutions for knowledge sharing

Required qualifications:

• Relevant associate degree or 2+ years' experience in a related field
• Ability to pass a Level 2 Background Screening
• Excellent communication skills, both written and verbal
• Basic network troubleshooting skills and understanding of TCP/IP addressing
• Passion for customer service and problem-solving