Service Desk Trainer

Job Summary

A company is looking for a Service Desk Trainer to provide training for new Service Desk agents.

Key Responsibilities

• Develop and conduct training for new Service Desk agents
• Fill in as a Service Desk agent when training volume is low
• Document, track, and monitor technical support issues to ensure timely resolution

Required Qualifications

• High School Diploma or equivalent
• 2-3 years of experience training Service Desk agents
• Must be able to obtain and hold a public trust clearance
• Preferred: MCSA Office 365 certification