Service Dispatch Coordinator

Job Summary

Service Dispatch Coordinator is a full-time remote position responsible for managing and dispatching service requests to ensure maximum utilization of internal and field resources.

Key Responsibilities

• Coordinate schedules of remote and field technical resources
• Create and assign service requests from various communication channels
• Monitor open service tickets and ensure communication with clients regarding incident progress

Required Qualifications, Training, and Education

• Prior experience in a Managed Services environment
• 1-3 years of customer service experience
• Ability to match technical resources to issues effectively
• Self-motivated with a positive attitude
• Typing skills for accurate entry of service request details