Service Engineer

Job Summary

A company is looking for a Service Engineer 1 to join their Global Support department.

Key Responsibilities

• Perform deep technical investigations to resolve complex performance issues for customers and partners
• Take ownership of customer issues, ensuring resolution aligns with service level agreements (SLAs)
• Create documentation for troubleshooting processes to facilitate knowledge sharing among support teams

Required Qualifications

• Minimum 3 years' experience in a technical support or software development environment
• At least 3 years of experience with online systems on Azure or similar cloud platforms
• Minimum 2 years of experience in SQL and Kusto, with proficiency in complex queries
• Bachelor's degree in computer science, engineering, data science, information technology, or a related field, or equivalent experience
• Proven ability to provide excellent customer service and build strong team relationships