Service Engineer II
Job Summary
To enhance service delivery, the full-time remote Service Engineer II will analyze current systems, troubleshoot service issues, and collaborate with cross-functional teams to design and improve large-scale computer-based services for caregivers.
Key Responsibilities
- Analyze service delivery systems and identify improvements to meet compliance standards and KPIs
- Troubleshoot and engineer solutions for service issues, ensuring minimal disruption to caregivers
- Participate in disaster recovery drills and incident response management as needed
Required Qualifications
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent experience
- 2 or more years of related experience
- Experience in automation related to deployment, recovery, or manual processes
- Experience with n-tier solutions and resilience modeling
- Ability to read, write, configure code, and design end-to-end service telemetry
Complete Job Description
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