Service Engineer II
Job Summary
To enhance service delivery, the full-time remote Service Engineer II will collaborate with developers and program managers to design, operate, and improve large-scale computer-based services while troubleshooting issues and ensuring compliance with service KPIs.
Key responsibilities
- Analyze and improve the current service delivery system to meet compliance standards and KPIs
- Perform troubleshooting and engineer solutions for service issues, ensuring minimal disruption
- Collect and analyze metrics to support service intelligence and capacity requirements
Required qualifications
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or a related field
- 2 or more years of related experience
- Experience in automation related to deployment and recovery processes
- Experience with n-tier solutions and resilience modeling
- Ability to read, write, and configure code for end-to-end service telemetry
Complete Job Description
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