Service Engineer II
Job Summary
To enhance service delivery and operational efficiency, the full-time remote Service Engineer II will analyze current systems, troubleshoot service issues, and collaborate with cross-functional teams to design and improve large-scale computer-based services.
Key responsibilities:
- Analyze service delivery systems to identify improvements and ensure compliance with quality and cost KPIs
- Perform troubleshooting and engineer solutions for service issues, ensuring minimal disruption to caregivers and business operations
- Collect and analyze metrics to support service intelligence and improve system reliability and performance
Required qualifications:
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or a related field
- 2 or more years of related experience in service engineering or a similar role
- Experience in automation related to deployment and recovery processes
- Knowledge of n-tier solutions and resilience modeling
- Proficiency in web services, virtualization, and cloud concepts
Complete Job Description
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